e-Shopping: Records

How should you keep records about your purchase?

Keep Records - What documents should you keep when purchasing online?

We suggest you retain the following records when shopping online:
• A printout of the web pages indicating the seller’s name, postal address, and telephone number;
• A printout of the web pages describing the item(s) that you ordered;
• A printout of the web pages or pop-up screens that provide the seller’s legal terms;
• Printouts of any e-mail messages (for example, confirmation messages) that you send to or receive from the seller. This includes:
o Those that might show that the seller indicated that the product would be suitable for the specific purpose for which you needed it,
o Those in which you notify the seller of problems with the merchandise that you have received; and
o Those that would show your good faith attempt to resolve with the merchant a charge that you do not feel should have been made to your credit card.
• Notes or e-mail confirmations of any telephone conversations that you have with the seller.
If the current date does not appear on these printouts, you should add it in writing

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