July 14, 2009
e-Shopping: Delivery
When can I expect delivery of the item?
Is the seller complying with the 30-Day Rule?
A Federal Trade Commission ("FTC") rule states that if a seller says that a product will be shipped within a certain time, the seller must reasonably believe it will. If the seller doesn’t specify the time within which an item will be shipped, the seller must reasonably believe that it can be shipped within 30 days from the day the order is placed. If the seller can’t ship the goods within the stated or 30-day deadline, the seller must notify you, then give you a chance to cancel your order and receive a refund. Or, the seller can just cancel your order and refund your money.
Violating these rules or regulations can expose a seller to legal action by the FTC, the Postal Service, and state law enforcement authorities. The FTC can assess penalties of up to $10,000 for each violation. These regulations do not apply to products ordered on a cash-on-delivery (C.O.D.) basis.
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